Central Texas Business Consulting

Home

Consulting Services

Business Planning

Financial Planning

Financial Modeling

Operational Planning

Risk Analysis

Human Resource Management

Exit Strategy Design

Venture Capital

Executive Bio's

Contact Us

Operational Planning

“Our sales are strong but my company never has any money in the bank account,” is what we hear from many of our clients.  One of the primary reasons that a business fails to maximize profitability and fails to realize the full potential of a streamlined cash conversion cycle is because of poor operational performance.  Many businesses operate inefficiently and do not use metrics to track their operational performance.

 

Operational performance encompasses every department of a company.  Each department should have operational processes and procedures that are simple to understand, are taught to each new employee and are simple to update as they change.  Each function should have operational metrics that clearly show that area’s performance and point to problems as they are occurring.

 

CTBC has the expertise to assist your company to improve your existing Operational Plan or to create one.

 

We can help your company develop a basic operational plan for each of your company’s areas / departments.  The operational plans CTBC develops, in conjunction with your company, clearly state the basic operational procedures and include the key metrics for each area / department. 



Sales

  • Customer Acquisition Process
  • Customer Conversion Cycle
  • Customer Retention Process

 Marketing

  • Product / Service Placement Process
  • Price Elasticity Feedback Cycle
  • Product / Service Performance Analysis

Finance

  • Accounting Processes
  • Cash Control Process
  • Cash Management Process
  • Proforma Planning Process

Customer Service

  • Customer Satisfaction Analysis
  • Customer Experience Mapping

Purchasing

  • Total Cost of Ownership Analysis
  • Contract Negotiation and Administration

Manufacturing

  • Quality Control Process
  • Manufacturing Flow Mapping
  • Engineering / Improvement Process
  • Material Control Process
  • Inventory Control Process

Service Delivery

  • Service Delivery Process
  • Quality Control Process

Human Resources

  • Compliance Procedures
  • Company Policies & Procedures
  • Communications Process
  • Organizational Design
  • Manpower Planning Process
  • Recruiting / Compensation / Turnover / Retention Processes
  • Performance Management Process
  • Training Cycle

Information Technology

  • System Productivity
  • System Maintenance Process
  • User Training Process

Administrative Services

  • Administrative Support Processes

Helping Clients Increase Profits